Tag Archives: negative review

How to Handle Negative Surveys

How to Handle Negative Surveys

A simple Survey assessing our service is sent out after every Credit Coach SAP phone call. STEP 1 - EMAIL NOTIFICATION Your Manager will receive an email with either of these 2 subject lines: URGENT: Very Dissatisfied Customer - Follow up Now URGENT: Dissatisfied Customer - Follow up now STEP 2 - OUTREACH TO DISSATISFIED [...]